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This page has info on joining our MONTHLY kit club! We  currently offer two kits.. our mixed media kit and our main kit (which is a papercrafting and art journal kit also for mixed media) Please read below for information on how to join! 

 


How do I become a member and what does that mean?

Scarlet Lime is  not only a place to buy great products, but we are also a monthly kit club. Each month we debut two brand new kits and  both are offered as subscriptions or one time purchases. One is our main kit (ART JOURNALING KIT)  chalked full of brand new releases from our favorite manufacturers and also includes an exclusive stamps, papers and more each month.. the second is our Mixed media kit, which includes fun new mixed media products, perfect for creating on canvas, in art journals or any type of mixed media mediums! . We also offer one time purchases of our kits, when available, which only come available on the15th of each month AND in our store section. not on the kits page.   As a subscriber however,  you are automatically billed and sent our kits each month (depending on which kit you are subscribed too), which means you are guaranteed our main kit each month AND . You also get a discount on the kit prices for being a subscriber. 

How long is a sub for?:  Our subs are re-occurring, which means you receive the kit each month until you wish to cancel your subscription, however there is in initial 6 month commitment to your subscription. After 6 months, you may cancel at anytime without penalty, as long as it follows the guidelines listed below for cancellation notice. (please scroll down to see our cancellation policy).  If you cancel before the 6 months has been filled there is a $35.00 penalty fee for canceling early. One incentive of being a subscriber is that you automatically get the kit each month, (which a lot of times is sold out), and you receive it at a discounted price, 

We DO not allow skips. So once you sign up for a subscription, you must receive the kit each month. There will be a fee incurred if you do not pay for your kit each month.

 

IMPORTANT NOTE FOR ADDRESS CHANGES!!: Because we will be auto billing each month, please send any address changes to us via e-mail at  christy@scarletlime.com  before the 5th of the month you want it changed. Changing your address in PayPal does not work because PayPal does not send us updates each month on address changes since we don't use their services to ship our kits.
 

 


How does my subscription work and when will my credit card be billed each month.
We use Paypal for all of our subscriptions and one time purchase transactions. You must have a open Paypal account in order to use our subscription auto bill program through Paypal.   If you are interested in starting a new sub with Scarlet Lime, simply send us an e-mail to  customerservice@scarletlime.com and we will put you on the current waitlist for the next available sub opening and send you the information you need to sign up!  We only do signups the1st-13th of each month, so once we have received your request we will send you a reminder to sign up on the first!

 


What types of payment does Scarlet Lime accept?   We use Paypal to accept payments. With PayPal you can use any major credit card, or use your current PayPal account.  


When will my subscription begin?
If the current month's kit is still available, your subscription will begin that month.  If the kit for that month  is sold out then your subscription will begin the following month or the month indicated on our webpage.


When will kits be shipped?
Kits ship out the 15th-18th  of each month, unless otherwise notified, as long as your subscription is paid on time (by the 13th).   


When do kits go on sale?
Kits go on sale to the public on the 1st of each month at 12:01 EST. 


What if my kit arrives damaged?
We work hard to make sure this doesn't happen however, in the event that something was damaged, please let us know immediately by e-mailing us at orders@scarletlime.com and we will do our best to resolve the issues for you!


Is it possible to skip a kit during my subscription?
Unfortunately, kits on a subscription plan may not be skipped.  If there are extenuating circumstances email us at christy@scarletlime.com  and we will discuss the matter with you.


 Cancellation Policy: Our new cancellation policy on all new subscriptions is as follows:  since this is a reoccurring sub,( which means it does not end until you notify us)..  if at any time you wish to STOP your subscription to Scarlet lime, simply send us an e-mail by the 1st of the month previous that you wish to cancel. For example, if you wish to cancel your sub in July, you would need to notify us on or before the 1st of June of your cancellation.  If it's past the 1st, you will need to take the next months' kit  as it has already been ordered for you. There is also  cancellation fee if $35.00, only if you do not cancel before the 1st of the month previous  and/OR before you have full-filled 6 months of a subscription to Scarlet Lime.
 


Do you ship internationally?
Yes! We are happy to say we do. We ship both first class and Rates are below. 

WE are no responsible for lost or stolen kits or delayed kit through customs. We provide a USPS tracking number once kits have shipped, but are not liable after they have shipped. PLEASE call your local post office for more info. For info on our rates.. check out the kits page. 


How do you ship?

These rates apply to US customers only:
We ship via USPS (United States Postal Service) for both International and US shipping. Shipping is a flat rate of $7.95 for your first kit.   Rates are for  US shipping inside US 48 states. We are not responsible for lost or stolen packages. Your kits are shipped via USPS and you will be sent a tracking number for your kit when it ships each month to the email address associated with your Paypal account. Please check your Spam box, as it often times finds it way into there. Thanks! 

 additional kit are $2.85 for the first additional kit 

 

Still have questions? E-mail us at customerservice@scarletlime.com we would love to hear from you!

 

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