|
Hello! We are excited to have you
here at Scarlet Lime! Below is information about how our
subscriptions work, prices, sub durations,
shipping info, cancellation info and more. If you are
interested in starting a
subscription to our main kit,
simply click on the link below to get
started with our August Main kit! (Note: this is for our
MAIN KIT ONLY, if you are interested in our new
Frugal FAB kit, please email me for waitlist info
at christy@scarletlime.com!)
How do I become a member and what
does that mean?
Scarlet Lime is a monthly kit club. Each month we debut
two brand new kits both are offered as subscriptions or
one time purchases. One is our main kit chalked full of
brand new releases from our favorite manufacturers
and also includes an exclusive
stamps, papers and more each month.. the second is our NEW
Frugal FAB kit that is a FABULOUS kit at a steal of a
price! Our kits debut on the 1st of each month on our
kits page of our website. We also offer one time purchases
of our kits, when available, which only come available on
the 1st of each month. As a subscriber however,
you are automatically billed and sent our kits each month
(depending on which kit you are subscribed too), which means you are guaranteed our main kit
each month. You also get a discount on the kit prices for
being a subscriber. If you are a subscriber to our main
kit, you also get to preview our Frugal Fab
kit each month and purchase it before it goes live
on our website to the general public (or just preview it
if you are already a subscriber to that kit) We send out that
preview link on the 28th of each month (again this goes
only to subscribers). At that time you are able to preview
it in full, and purchase it if you would like and it will
ship with your main kit for that month. This link goes out
at 8:00 PM MST on the 28th.
How long is a sub for?:
Our subs are re-occurring, which means you receive the kit
each month until you wish to cancel your subscription,
however there is in initial 6 month commitment to your
subscription. After 6 months, you may cancel at anytime
without penalty, as long as it follows the guidelines
listed below for cancellation notice. (please scroll down
to see our cancellation policy). If you cancel
before the 6 months has been filled there is a $15.00
penalty fee for canceling early. One incentive of being a
subscriber is that you automatically get the kit each
month, (which a lot of times is sold out), and you receive
it at a discounted price, our main kit is normally $36.50
and your subscriptions price is $31.50. Our Frugal FAB kit
is normally $21.95 and your subscriptions price is
$19.95.
We DO not allow skips. So once you sign up
for a subscription, you must receive the main kit each month.
There will be a fee incurred if you do not pay for your
kit each month.
IMPORTANT NOTE FOR ADDRESS CHANGES!!: Because we will be auto billing each month,
please send any address changes to us via e-mail at
christy@scarletlime.com before the 5th of the
month you want it changed. Changing your address in PayPal
does not work because PayPal does not send us updates each
month on address changes since we don't use their services
to ship our kits.
Group subs:
We also offer group subscription, to help save on shipping
for those who are international customers or those who
live in the US and have friends or family that want to
join and live close by. All kits are shipped in the same
box, and are billed to one person each month. We can
fit up to 5 kits in a box each month, so five people can
be apart of a group. E-mail me
at christy@scarletlime.com if
you are interested in setting one of those up!
How does my subscription work and when
will my credit card be billed each month.
We use Paypal for all of our subscriptions
and one time purchase transactions. You must have a open Paypal account in order to use
our subscription auto bill program through Paypal.
If you are interested in starting a new sub with Scarlet
Lime, simply send us an e-mail to
christy@scarletlime.com and we will put you on
the current waitlist for the next available sub opening
and send you the information you need to sign up!
We only do signups the 28th-2nd of each month, so once
we have received your request, you will also receive
info about the signup that will be sent out on the 28th.
What types of payment does Scarlet Lime accept?
We use Paypal to accept payments. With PayPal you can use any major credit card, or use your current PayPal account.
When will my subscription begin?
If the current month's kit is still available, your subscription
will begin that month. If the kit for that month is sold
out then your subscription will begin the following month or the
month indicated on our webpage.
When will kits be shipped?
Kits ship out the 10th-13th
of each month (we usually start on the 9th
and it takes us 3-4 days to ship all of the kits) unless otherwise notified, as long as your subscription is paid on
time (by the 1st). If it's a one-time purchase kit made before the 5th of the month, it will also go out on the 10th with the subscription kits. If purchase is made after the 5th , your order will ship within
7 days of your purchase.
When do kits go on sale?
Kits go on sale to the public on the 1st
of each month at 12:01 EST. If you are a subscriber, you will get a preview link of
our Frugal Fab kit on the 28th of each month and be able to
purchase that kit early. That preview
link goes out each month to subscribers on the 28th at
8:00 PM MST. If you do not wish to
start a subscription, check back on the 1st of each month, to see
if we have one time purchases available.
What if my kit arrives damaged?
We work hard to make sure this doesn't happen however, in the event that something was damaged, please let us know immediately by e-mailing us at
christy@scarletlime.com
and we will do our best to resolve the issues for you!
Is it possible to skip a kit during my subscription?
Unfortunately, kits on a subscription plan may not be skipped. If there are extenuating circumstances email us at
S
christy@scarletlime.com
and we will discuss the matter with
you.
Cancellation Policy: Our new cancellation policy on all new subscriptions is as follows:
since this is a reoccurring sub,( which means it does
not end until you notify us).. if at any time you wish to STOP your
subscription to Scarlet lime, simply send us an e-mail by the 1st of the
month previous that you wish to cancel. For example, if you wish to
cancel your sub in July, you would need to notify us on or before the
1st of June of your cancellation. If
it's past the 1st, you will need to take the next
months' kit as it has already been ordered for
you. There is also cancellation fee if
$15.00, only if you do not cancel before the 1st of the month
previous and/OR before you have full-filled 6 months of a
subscription to Scarlet Lime.
Do you ship internationally?
Yes! We are happy to say we do. We ship both first class and Priority through the USPS. Rates are below. (The
USPS limits what we can send first class and it all
depends on weight. We can usually send 1 main kit and
two add-on kits first class, but it is different each
month, sometimes we can only ship up to 2 kits first
class, it all depends on how heavy the kits are each
month, but when we can, we will send your multiple kits
first class if chosen).
WE are no responsible for
lost or stolen kits or delayed kit through customs. We
provide a USPS tracking number once kits have shipped,
but are not liable after they have shipped.
How do you ship?
These rates apply to US customers only:
We ship via USPS (United States Postal Service) for both International and US
shipping. Shipping is a flat rate of $7.50 for your first kit.
Rates are for US shipping inside US 48 states. We
are not responsible for lost or stolen packages. Your
kits are shipped via USPS and you will be sent a
tracking number for your kit when it ships each month to
the email address associated with your Paypal account.
Please check your Spam box, as it often times finds it
way into there. Thanks!
additional kit are $2.85 for the first additional kit and
free for 2 more more added onto your current MAIN kit order. NOTE: we can only fit up to 5 kits in one box due to the
size restrictions of the flat rate boxes provided to use from the
USPS).
Still have questions? E-mail us at
christy@scarletlime.com we would love to hear from you!
|
